The Complete “All-in-One” Switch and Contact Centre – Xpresso™

 

Why consider Xpresso?
Callech Xpresso™ is an out-of-the-box solution for small and mid-size Call-Centres with 4 – 150 agents of inbound and outbound.
CallTech Xpresso™ is the ideal value solution for help desks, customer assistance lines, outsourcing, mail order catalog organizations, telemarketing companies, and any business that uses telephone, fax, email and the Internet to sell or service products and services.

Which features are included?

  • Communications Server (E1 / Analog / SIP)
  • BPX Telephony Switch (IVR + inbound and outbound)
  • Inbound / Outbound Campaigns
  • Skill-based Automatic Call Distribution
  • Multi-lingual(English, French, German, Polish, Portuguese, Spanish, Russian/Arabic) Campaigns Voicemail
  • Interactive Voice Response (Powered by Xbuilder)
  • IVR Applications (by industry)
  • Fax and Email Calls
  • Callback (Leave Number / Proxy / Web)
  • Preview / Progressive / Predictive Dialers
  • Speech Recognition
  • Text to Speech
  • Call Routing
  • Voice Recording on Demand
  • Interface to Voice Recording Systems
  • Real Time and Historical Reports
  • Remote administration for technical support
  • Supervisor Monitor
  • Supervisor Coach, Listen, Intervene modes
  • Online statistics and RTM monitor
  • Agent / Supervisor soft phone (Analog / SIP)
  • CRM / Customer data pop-up screens
  • Remote agent / satellite office via VoIP
  • Office users with SIP phones

Benefits from using Xpresso™

  • Integrated, Complete, Feature-rich solution
  • Simple and Intuitive
  • Rapid deployment
  • Time to market
  • Lower Total Cost of Ownership (TCO)